Education : B.Com / M.Com/Diploma in Logistics & SCMExperience : 5 to 6 Years of qualified experienceKey activities :Receipt of Purchase orders from end customers (OEM’s, Distributor etc)Scrutiny of orders for correctness and completeness for agreed terms and conditions (Payment term, Delivery term, Currency, Price, Trade discount etc)Booking of sales orders in SAP, based on normal or special pricing and send order acknowledgment copy to customer on timeAligning with Sales / Factory / Customer for any special actions on the ordersLogistics co-ordination for shipmentsCommunication to customers on order status,



open orders and Priority order status on time to time.Checking and updating the customers master data on time to time in SAP in consultation with Commercial teamHandling of customer complaints & return shipmentKeeping monthly track of MIS and defined KPI’sMonitoring accuracy of orders placed by customer and timely updating to managementSharing DN report with Distributor for complete shipment consolidationOn time sharing of DN details from Germany warehouse to get the FF details from customerIssuing Proforma invoice to Advance customer & follow up for payment before releasing the DNResponsible for customer's EDI management as & when / where applicable

📌 Customer Service Officer (Maharashtra)
🏢 TDK Electronics
📍 Maharashtra