Job Title: Customer Experience Advisor (Fresher & 6 + months Experience)Location: Hyderabad, TelanganaDepartment: Operations (International Chat Process & Voice Process)Report To: Team LeaderRole Overview: Customer Experience Advisor is the first point of contact, handling customer queries across channels with professionalism and empathy.Key Responsibilities:Handle queries on chat, Email and Calls as per processDeliver consistent, high-quality customer experience in every interactionResolve concerns efficiently; escalate complex issuesas requiredFollow SOPs, maintain accurate documentation, and adhere to schedule & quality standardsRequired Skills and Qualifications:Undergraduate or Graduate (with no pending backlogs)Robust communication skills (verbal & written)Excellent typing speed for chat Process (40 WPM with 90% accuracy)Manage multiple customer interactions while ensuring a positive experienceAccurately capture customer details and resolve issues with precisionRequirement: Willingness to work in night shifts & rotational shifts

📌 Customer Service Representative (Hyderabad)
🏢 VXI Global Solutions
📍 Hyderabad