Customer Support Executive – International Voice Process

Job Location: Bangalore

Job Type: Full-time

Shift: UK Rotational Shift / Rotational Week Off

Salary: Up to ₹7 LPA + Performance Incentives (Based on Experience)

Job Summary

We are hiring Customer Support Executives for the Lloyds Banking Process. The role involves providing exceptional customer service to banking customers by handling inbound calls, resolving account-related queries, and ensuring a seamless customer experience.

Key Responsibilities

- Handle inbound customer calls professionally and efficiently.
- Assist customers with banking-related queries such as account information, card services, online banking, payments, and transactions.
- Resolve customer issues while maintaining high service quality standards.
- Verify customer information in accordance with banking security guidelines.
- Document customer interactions accurately in CRM systems.
- Meet productivity, quality, and compliance KPIs.
- Escalate complex customer concerns when required.




- Deliver excellent customer satisfaction through effective communication and problem-solving.

Eligibility

- Graduate in any discipline.
- Freshers with excellent communication skills can apply.
- Experienced candidates (6 months – 4 years) in International Voice Process/BPO/Customer Service preferred.
- Excellent verbal and written English communication skills.
- Comfortable working in UK rotational shifts.

Required Skills

- Strong communication and active listening skills.
- Customer-centric approach.
- Problem-solving ability.
- Good typing and computer skills.
- Ability to multitask in a fast-paced workplace.
- Team player with a positive attitude.

Benefits

- Attractive salary package.
- Performance incentives.
- Cab facility (as per company policy).
- Comprehensive training program.
- Career growth opportunities in the banking domain.
- Health insurance and employee benefits.

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