Job Description

We are seeking a highly skilled Expert Technical Support Engineer (L3) – Microgrid Solutions to join Schneider Electric's Customer Satisfaction & Quality organization. As the highest level of technical support, you will serve as a subject matter expert for Schneider Electric's Microgrid solutions.

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This role involves providing expert technical support for Microgrid systems and associated digital applications. You will collaborate closely with Global R&D;, Product Management, Quality, Engineering, and Regional Support teams to resolve complex customer issues and drive continuous product improvement.

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Key Responsibilities

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Expert Technical Support

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- Provide Level 3 technical support for Microgrid solutions and associated software platforms.

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- Analyze, diagnose, and resolve complex customer issues related to:

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- Eco Struxure Microgrid Advisor

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- Microgrid Operation and Control Systems

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- Manage and drive incident resolution through Schneider Electric's support platforms, ensuring customer satisfaction and timely closure.

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Technical Investigation & Root Cause identification

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- Perform detailed troubleshooting of system-level issues involving hardware, software, communications, controls, and power systems.

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- Collaborate with R&D; and Product Engineering teams to investigate product defects and identify root causes.

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Customer Engagement

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- Act as the technical escalation point for critical customer issues globally.

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- Maintain effective communication with customers and stakeholders throughout the issue resolution process.

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- Participate in customer meetings and technical reviews when required.

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Knowledge Management

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- Develop and maintain technical knowledge articles, troubleshooting guides, FAQs, and best-practice documentation.

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- Contribute to organizational knowledge-sharing initiatives and support continuous improvement efforts.

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Training & Enablement

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- Deliver technical training and mentorship to regional support teams and Level 2 support engineers.

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- Support capability development across global support organizations.

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Product Quality & Continuous Improvement

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- Provide field feedback and customer insights to Product Management and R&D; teams.

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- Contribute to product enhancements, quality improvement initiatives, and issue prevention programs.

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- Support new product introductions and solution validation activities.

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Required Qualifications

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Education

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- Bachelor's or master's Degree in:

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- Electrical Engineering

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- Electronics Engineering

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- Power Systems Engineering

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Experience

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- Minimum 8+ years of experience in one or more of the following domains:

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- Microgrids

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- Power Systems

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- Energy Management Systems (EMS)

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- Power Monitoring Systems

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- Industrial Automation or SCADA Systems

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Technical Expertise

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Mandatory Skills

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- Robust understanding of Microgrid architecture and operation.

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- Strong understanding of electrical distribution systems and power quality.

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- Experience with SCADA, EMS, and Power Monitoring solutions.

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- Knowledge of industrial communication protocols:

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- Modbus RTU/TCP

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- IEC 61850

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- DNP3

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- Ethernet-based industrial networks

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- Ability to analyse power system events, alarms, logs, and communication issues.

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Preferred Skills

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- Experience with Schneider Electric Eco Struxure solutions.

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- Knowledge of Scada Systems.

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- Understanding of Grid Interconnection and Smart Grid technologies.

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- Knowledge of IEC, IEEE, UL, and power system standards.

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Behavioural Competencies

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- Customer-centric mindset.

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- Strong analytical and troubleshooting skills.

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- Excellent verbal communication.

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- Ability to work across global and multicultural teams.

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- Self-motivated and proactive problem solver.

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- Strong stakeholder management and collaboration skills.

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📌 Expert Technical Support Engineer (Bengaluru)
🏢 Schneider Electric
📍 Bengaluru