We are seeking a dynamic and experienced Techno Commercial Printing and Packaging expert to join our team, focusing on the paperboard for printing and packaging sector. This role requires a blend of technical expertise in printing and packaging, exceptional customer service skills, and a proven track record in business development.
The ideal candidate will be responsible for managing customer relationships, addressing complaints and claims, troubleshooting technical issues, and driving business growth.
/n
Responsibilities
/n
Technical Expertise and Troubleshooting:
/n
/n
- Provide hands-on technical support related to paperboard products, including troubleshooting issues related to printing and packaging operations.
/n
- Offer expert advice on the selection and application of paperboard materials to optimize customer outcomes.
/n
/n
Customer Service and Complaint Management:
/n
/n
- Address and resolve customer complaints and claims promptly and professionally.
/n
- Implement effective solutions to prevent recurrence of issues and ensure customer satisfaction.
/n
/n
Technical Sales Support and New Product Development:
/n
/n
- Conduct product demonstrations and presentations to customers, showcasing the benefits and features of paperboard solutions.
/n
- Prepare detailed technical proposals and documentation to support sales efforts.
/n
- Active involvement in new product development to support Product manager and mill operations
/n
/n
Customer Relationship Management:
/n
/n
- Develop and maintain strong relationships with key customers in the paperboard industry.
/n
- Understand customer needs and provide tailored solutions that leverage your technical expertise in printing and packaging.
/n
/n
Market Analysis and Reporting:
/n
/n
- Analyze market trends, customer feedback, and competitive landscape to identify opportunities for growth and improvement.
/n
- Prepare regular reports on product performance, customer feedback, and market conditions.
/n
/n
Business Development:
/n
/n
- Identify customer's challenges with existing supplier, pain points and their expectations and pursue current business opportunities to drive growth in the paperboard sector.
/n
- Collaborate with Sales teams to create strategies for market expansion.
/n
/n
Qualifications:
/n
/n
- Bachelor's degree in Printing Technology/Diploma in Printing technology/ Bachelor's Degree in Packaging technology
/n
- Minimum of 10 years of experience in printing and packaging operations. Additional Sales experience will be advantage.
/n
- Hands-on experience with paperboard Printing and Packaging (Offset) production and processes is highly desirable.
/n
- Strong technical knowledge of paperboard, Inks, printing processes, and packaging solutions.
/n
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues in printing packaging operations.
/n
- Experience in New Product Development and alternate packaging solutions
/n
- Proven track record in business development and achieving sales targets.
/n
- Exceptional customer service skills with a focus on complaint resolution and relationship management.
/n
- Strong communication and presentation skills.
/n
- Ability to work collaboratively across teams and manage multiple priorities
/n
- Knowledge in paper and board products will be an advantage
/n
- Willingness to travel as needed to meet with customers, travel and spend time in mill with operations team and attend industry events.
/n
- Proficiency in Communication and Presentation skills