Job Description:

Key Responsibilities

1. Manage a Region consisting of 5 to 10 Loan Centers (RA, SBB & BB)

2. Monitor performance of Area Operations Managers of each location and respective Operations Managers & Customer

Service Managers of each Loan Centers

3. Responsible for smooth functioning of Disbursements and Customer Services of each Loan Center

4. Standardize the process followed at Loan Centers and ensure uniformity

5. Ensure that Operations and Customer Service Metrics are tracked at all Loan Centers

6. Ensure compliance with internal policies and external regulations

7. Ensure training to the team on new processes and policies

8. Coordination with Regional Heads of Sales and Credit

9. Liaising with Central Operations for the processes

10. Ensure deployment and optimal utilization of resources at each Location

11. Exception and Escalation handling

12. Relationship Management within team and cross function teams

13. Ensure achievement of Cross Sell Targets of each Location in the region and of overall region

14. Aim at reduction of Concurrent Audit and Internal Audit observations

15. Monitor Administrations and Vendor Management at each locations

Qualifications

Optimal qualification for success on the job is:

· Post-graduation / Graduation from a recognized institute

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:





· Knowledge of banking products and services

· Knowledge of regulatory guidelines and norms

· Good communication (both verbal and written) skill in both English and the local language

· Ability to manage complex client situations

· Ability to manage risk and uncertainty for self and team within a dynamic priority-setting setting

Ability to handle pressure and meet deadlines

Skills:

Refer to the Job Description

About Company:

Axis Bank is the third largest private bank in India, serving ~59 million customers with a workforce of over 104,400 employees as on March 31, 2025. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. As on March 31, 2025, The Bank has a large footprint of 5,876 domestic branches, 13,941 ATMs and cash recyclers, with close to 47% branches in rural and semi-urban region. The Bank's overseas operations encompass eight international offices, including branches in Singapore, Dubai (at DIFC), and Gift City-IBU. There are also representative offices in Dhaka, Dubai, Abu Dhabi, and Sharjah. The international offices focus on Corporate Lending, Coverage Business, Trade Finance, Syndication, Investment Banking, Liability Businesses, and Private Banking/Wealth Management offerings.

📌 RO:RL - Regional Operations Head (Coimbatore)
🏢 Axis Bank
📍 Coimbatore