Experience: 1 - 4 years

Job Location: Pune

Core Responsibilities:

• Build and upgrade training modules/content related to product, process and soft skills.

• Manage induction of new joiners.

• Identify the Training Needs of an Individuals (TNI ) related to contact Centre.

• Handle weekly, monthly, quarterly training operations ( Query handling, training calendar

creation, MIS reporting) and logistics.

• Manage end to end (content preparation, delivery , effectiveness measurement ) training

programs related to Contact centre.

• Preferably having knowledge of preparing AV ( Audio Visuals ) modules

Skillsets Required :

• Proficiency in MS Office.

• Adaptable, versatile and Attitude to learn.

• Excellent Communication and interpersonal skills.

• Undertake training refreshers as per requirement

• Classroom presence and class management

Academic Qualifications:

• Graduate / Postgraduate

• Additional qualification of training is favorable

📌 Process Trainer (Pune)
🏢 EarlySalary Services
📍 Pune