Job Description

Role & responsibilities

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- Provide Level 1 and 2 desktop support for corporate-managed Windows 11 and macOS devices, including laptops, desktops, and peripherals
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- Troubleshoot and resolve hardware, operating system, application, VPN, Wi-Fi, certificate, and peripheral issues impacting end users
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- Provide support via walk-in desks, remote sessions, email, chat, and phone to ensure a consistent Digital Workplace experience
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- Actively monitor and manage incident and request queues in the ITSM tool, ensuring tickets are prioritized correctly and worked to resolution
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- Perform device provisioning, reimaging, OS upgrades, refreshes, and redeployments for Windows and Mac devices
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- Install, configure, and support standard applications, including Microsoft 365, Teams, Outlook, security agents, and approved third-party tools
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- Assist with asset management, tagging, inventory updates, and device audits as part of IT Operations controls
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- Support user account activities including profile issues, local permissions, and device access in line with IT security policies
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- Work closely with Identity, Security, and Network teams to resolve access-related or policy-driven issues
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- Facilitate knowledge sharing among colleagues and actively contribute to the onboarding and mentorship of junior team members
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- Support global and local initiatives such as office moves, device refresh programs, or technology rollouts.
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Preferred candidate profile

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- Solid hands-on experience supporting Windows 11 Enterprise environments.
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- Practical experience supporting macOS in a corporate environment
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- Solid knowledge of PC/Mac hardware, break-fix support, and peripheral troubleshooting
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- Experience working with ITSM tools, remote support utilities, and device management processes.
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- Understanding of network fundamentals (Wi-Fi, VPN, certificates, DNS).
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- Strong customer-first mindset with excellent communication skills
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- Proven ability to prioritize workload and work effectively under SLA pressure
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- High level of ownership, accountability, and attention to detail
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- Team-oriented approach aligned to IT Operation goals.
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- 37 years of experience in Desktop Support, EUC, or IT Operations roles
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- Relevant certifications (preferred): o Microsoft Certifications o Apple macOS Support o ITIL Foundation
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📌 Desktop Specialist (India)
🏢 Dun & Bradstreet India
📍 India