If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Observability Automation and Service Enablement Engineer

About The Role

Nationwide's Cyber Security Operations —

- Innovation and Integration team is hiring a hands-on engineer to operate and continuously improve the observability services behind key systems the team builds and runs. This role blends responsive service delivery with automation engineering: you'll own requests coming through ServiceNow, Microsoft Teams, email, and other channels while evolving the alerting and monitoring around those systems.

You'll manage New Relic alerts and dashboards at scale (1k+) using Python and Terraform, and bring transferable experience with Grafana's LGTM stack —
- Loki, Grafana, Tempo, and Mimir. This is not a traditional ticket-administration job: success requires a service mindset, sound operational judgment, and the engineering ability to replace repetitive manual work with governed, supportable automation. AI-assisted development experience is a plus — there's room to build agentic workflows that triage and contextualize issues.

What You'll Do

- Own intake across ServiceNow, Teams, email, and other channels — triage, clarify requirements, set expectations, prioritize, and keep status and fulfillment records accurate.
- Develop and maintain Python and Terraform automation that generates and deploys New Relic artifacts (dashboards, alert policies, conditions, notification workflows) at scale via APIs, NerdGraph, and NRQL.
- Partner with application, infrastructure, cloud, security, and platform teams to define useful telemetry, actionable alerts, ownership, routing, severity, and SLIs.
- Reduce alert noise and configuration drift by tuning thresholds, routing, enrichment, and runbook context, and by reconciling duplicate, stale, or unowned assets.
- Turn recurring request patterns into governed self-service or automated workflows, and maintain runbooks, standards, and customer-facing guidance.
- Grow into applying the same engineering patterns to Grafana and the LGTM stack.

Must-have Qualifications

- Near-native spoken and written English in IT technical contexts, with strong customer engagement — requirements clarification, expectation management, and follow-through.

- Hands-on New Relic experience — dashboards, NRQL, alert policies and conditions, notification workflows, APIs, and troubleshooting.
- Production-quality Python automation —
- API integrations, structured configuration, error handling, logging, testing, and maintainable packaging.
- Hands-on Terraform — reusable modules, remote state, provider configuration, imports, lifecycle management, validation, and CI/CD integration.
- Git-based configuration workflows — pull requests, peer review, branching, and controlled promotion across environments.




- Ability to troubleshoot integrations and data flows across APIs, networks, cloud services, agents, collectors, and telemetry back ends.
- Solid alert-design fundamentals — actionable signals, ownership, severity, suppression, deduplication, routing, and noise reduction.
- Experience within IT service management, change control, incident management, and production support.
- Ability to balance interrupt-driven operational work with planned engineering improvements.

Nice to have

- Working knowledge of Grafana and the LGTM stack (Loki, Grafana, Tempo, Mimir or Prometheus-compatible systems)
- Grafana Enterprise/Cloud, Alertmanager, or OpenTelemetry Collector experience.
- Recent Relic's Terraform provider, NerdGraph, dashboard-as-code, or large-scale alert migration and standardization.
- Distributed tracing and OpenTelemetry; debugging telemetry flows across syslog, HEC, Kafka, raw HTTP, or raw TCP/binary protocols
- Splunk SPL and forwarder configuration.
- AWS, Kubernetes, containers, Linux, and cloud-native architectures
- CI/CD platforms with automated policy, security, lint, test, plan, and deploy gates.
- Integrating observability platforms with ServiceNow, Teams, webhooks, event management, or on-call tooling.
- SLIs/SLOs, error budgets, golden signals, or RED/USE monitoring patterns; secrets management, least-privilege, and secure automation.
- AI-assisted development or agentic workflows for triage and enrichment.
- Service catalogs, templates, or self-service capabilities for internal engineering customers.
- Certifications in New Relic, Grafana, Terraform, AWS, Kubernetes, or ITIL (beneficial, not required).

Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Cyber Operations professional, you'll be on the front line, protecting Nationwide's members and data! You will be immersed with incident response, cyber strategy and guidance, defense optimization and scanning and exploitation. We'll count on you to provide enterprise services in forensic investigation, attack and penetration, vulnerability scanning and response, cyber defense, security intelligence, security operations and infrastructure risk management.

Key Responsibilities

- Responds to cyber incidents using industry recognized methodology, e.g., PICERL (Preparation, Identification, Containment, Eradication, Recovery and Lessons Learned).
- Creates uplift of cyber security detection and alerts for ongoing prevention of threats.




- Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
- Implements automation and orchestration for the enrichment and handling of cyber security events.
- Supports vulnerability management via tools and processes and proactively identify vulnerabilities in the environment.
- Assists in the planning and execution of team activities to enrich detection and prevention controls.
- Participates in proactive cyber activity (purple teaming, threat hunting, red teaming, etc.) and expands awareness across all aspects of the MITRE ATT&CK; framework.
- Identifies critical log sources and system events used for creation and tuning of cyber security detections.
- Maintains awareness of the cyber threat landscape to assist with the evaluation, enrichment and dissemination for action to protect Nationwide members and environment.
- Additional responsibilities may include collaboration across teams and adherence to company standards.

Qualifications &

- Experience

May perform other responsibilities as assigned.

Education

Undergraduate studies in cyber security, management information systems, engineering, math, computer science, data analytics or comparable experience and education strongly preferred. Graduate studies in cyber security, computer science or a related field are a plus.

Preferred certifications include: Certified Information Systems Security Professional (CISSP), Cisco Certified Network Associate (CCNA), Certified Ethical Hacker (CEH), GIAC Certified Intrusion Handler (GCIH), Digital Forensics Investigation: EnCase Certified Examiner (EnCE) certification, GIAC Strategic Planning Policy and Leadership (GSTRT), GIAC Security Expert (GSE), Certified Cloud Security Professional (CCSP), AWS Certified Cloud Practitioner, AZ500.

Experience

At least three years of experience in technology.

Experience in working with operating systems, networking, desktop support, application development, end point security, database management or information security. Successful candidates will have experience configuring and using Windows and Linux/Unix operating systems.

Technical Skills

- Artificial Intelligence (AI)
- Cloud Security
- Cybersecurity
- Incident Response
- Log Analysis
- MITRE ATT&CK; Framework
- Networking Fundamentals
- Vulnerability Management

Soft Skills &

- Attributes

- Strong communication and collaboration skills
- Analytical and problem-solving mindset
- Ability to work in agile and global environments
- Time management and prioritization
- Action oriented and ability to make decisions and recommendations. Aptitude to build partnerships, understand business processes, and set priorities. Insurance and/or financial services industry knowledge a plus.

- Additional Information

Reporting Structure Reports to Leader –

- India

Working Hours

Aligned to India business hours with flexibility for global collaboration.

Location Flexibility

[Hybrid/Remote/In-office] with periodic in-office collaboration.

Equal Opportunity Statement

Nationwide is committed to diversity and inclusion. All qualified applicants will be considered without regard to race, gender, disability, religion, or other protected categories.

📌 Specialist, Cybersecurity (Hyderabad)
🏢 Nationwide
📍 Hyderabad