Job Description

About Thalamus AI

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Thalamus AI is an AI-native RFP & Proposal Operating System built for enterprise bid and proposal teams. It brings RFP response writing, proposal and bid management, SME collaboration and proposal knowledge into one connected workspace.

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We work with enterprise customers across North America on high-stakes proposal and revenue workflows.

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Why This Role Matters

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This is not a typical customer support internship. You'll work closely with our Customer Success team and founders to help enterprise customers in the US and Canada adopt Thalamus AI in their real workflows.

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You'll participate in customer conversations, onboarding, implementation, adoption and feedback - while working closely with Sales, Product and Engineering.

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For someone early in their career, this is an opportunity to get hands-on exposure to enterprise SaaS, AI products and North American customers from day one.

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What You'll Do

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- Work with US, UK and Canadian enterprise customers across onboarding, implementation and ongoing adoption
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- Join customer calls and help track requirements, action items and follow-ups
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- Understand how proposal and bid teams work and help customers configure Thalamus AI around their workflows
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- Help drive adoption across live RFP and proposal processes - not just feature usage
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- Support customers during important RFP and proposal cycles
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- Track customer usage, engagement and product feedback
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- Coordinate with Product and Engineering teams on customer requirements and issues
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- Help create onboarding material, customer documentation and success updates
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- Identify opportunities to improve customer experience and adoption
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- Gradually take ownership of customer initiatives as you ramp up
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What We're Looking For

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- Strong written and verbal communication skills
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- Comfortable communicating with enterprise customers in the US and Canada
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- Structured,



organized and robust at follow-through
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- Ability to understand customer workflows and business problems, not just software features
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- High ownership mindset — you take responsibility and close the loop
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- Comfortable working in a fast-moving early-stage SaaS environment
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- Willing and able to work hours aligned with North American customers
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- Able to work from our Koramangala, Bangalore office
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Preferred Qualifications

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- MBA students or recent MBA graduates preferred
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- Previous internship or work experience in Customer Success, Account Management, SaaS, enterprise sales, consulting or business operations
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- Prior experience working directly with US/ UK North American customers or stakeholders is strongly preferred
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- Previous Customer Success experience in SaaS or AI SaaS is a strong plus
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- Experience with RFPs, proposal writing, bid management, tenders or RFP response workflows is a strong plus
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- Exposure to mid-market or enterprise customers
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- Familiarity with tools such as HubSpot, Slack, Microsoft Teams, SharePoint or similar enterprise platforms
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Why Join Thalamus AI

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- Work directly with founders and the Customer Success team
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- Get real exposure to enterprise customers across the US and Canada
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- Learn how Customer Success works inside an early-stage AI SaaS company
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- Work closely with Product and Engineering, not in a silo
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- Take on meaningful customer-facing responsibility early
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- Fast learning and high ownership environment
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- Paid internship with a competitive stipend
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- Opportunity to convert into a full-time Customer Success role based on performance
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Location / Work Model

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- Koramangala, Bangalore
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- In-office / hybrid
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- Working hours aligned with US time zones
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Please apply only if you are comfortable working US-aligned hours.

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Equal Opportunity

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Thalamus AI is an equal opportunity employer. We hire based on capability and potential — not background.

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Learn more at https://thalamushq.ai/

📌 Customer Success Intern (Bengaluru)
🏢 Thalamus AI
📍 Bengaluru