Description
JD Build and maintain provisioning workflows in ServiceNow Cloud Management/ITOM for AWS/Azure/GCP resource requests • Configure and update CMDB/Discovery patterns so cloud assets are accurately tracked • Set up and refine approval chains, budget/quota checks, and policy guardrails for cloud resource requests • Monitor and tune governance rules (tagging standards, cost thresholds, security baselines) • Support audits by ensuring provisioning logs and compliance records are accurate • Build/maintain REST/SOAP integrations between ServiceNow and cloud provider APIs, ITSM tools, or CMDB feeds • Troubleshoot failed integration jobs (MID Server issues, API auth, payload errors) • Triage and resolve incidents/tickets related to provisioning failures or governance policy blocks • Work with cloud infra/security teams to translate governance policy into ServiceNow logic • Participate in sprint planning, code reviews, and platform upgrade testing • Write documentation/runbooks for recent workflows

📌 ESM Tech Lead (India)
🏢 Hexaware
📍 India