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Explore your next chance at a Fortune Global 500 organization. Envision cutting-edge possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Key Responsibilities

Customer Service

- Act as the primary contact for customers regarding shipment status, inquiries, and service requests.
- Provide timely shipment updates and milestone tracking.
- Handle customer complaints and resolve service issues professionally.
- Build and maintain strong customer relationships.
- Coordinate with sales teams to support customer requirements and business growth.
- Ensure customer SOPs and service expectations are met.

Operations Management

- Coordinate export and import shipments via Ocean Freight.
- Arrange bookings with shipping lines, transporters, and overseas agents.




- Monitor shipment movement from origin to destination.
- Ensure timely cargo pickup, stuffing, transportation, customs clearance, and delivery.
- Manage shipment exceptions and operational disruptions.
- Coordinate closely with transport vendors and customs brokers.
- Verify document accuracy and regulatory compliance.
- Ensure timely invoicing and revenue recognition.
- Verify vendor invoices and operational costs.

Coordination & Communication

- Liaise with shipping lines, CHA partners, transporters.
- Coordinate with origin and destination offices to ensure smooth shipment execution.
- Follow up on shipment milestones and document submission timelines.

KPI Management

- Update shipment information in systems.
- Maintain operational reports and shipment trackers.
- Monitor KPIs such as:
- On-time shipment execution
- Documentation accuracy
- Customer response time
- Customer satisfaction
- Shipment profitability

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

📌 Freight Senior Lead (Delhi)
🏢 UPS
📍 Delhi