Service Advisor

Company: SkyyRider Electric Pvt. Ltd.

Location: Bhubaneswar, Odisha

Department: Service

Industry: Automobile / Electric Vehicle (EV)

Experience: 1–3 Years

Position Overview

SkyyRider Electric Pvt. Ltd. is seeking a professional and customer-oriented Service Advisor with 1–3 years of relevant experience in the automobile industry. The Service Advisor will act as the primary point of contact between customers and the service team, ensuring accurate understanding of vehicle concerns, efficient service coordination, timely communication, and a high standard of customer satisfaction.

The ideal candidate should possess good automobile knowledge, excellent communication and customer-handling skills, and strong computer proficiency for service documentation and day-to-day coordination.

Key Responsibilities:

- Act as the primary point of contact for customers visiting the service centre.
- Understand and accurately record customer complaints, vehicle concerns, and service requirements.
- Conduct initial vehicle inspections and coordinate with technicians for diagnosis and repair.
- Prepare detailed job cards, service estimates, and related service documentation.
- Explain repair requirements, estimated costs, and expected delivery timelines to customers in a explicit and professional manner.
- Coordinate with Service Technicians, Service Manager, and other relevant departments to ensure timely completion of service jobs.
- Monitor the progress of repair and maintenance work and provide regular updates to customers.
- Ensure that all customer instructions and reported complaints are properly addressed before vehicle delivery.
- Coordinate final inspection, billing, and vehicle delivery in accordance with company procedures.
- Handle customer queries, complaints, and service concerns professionally and ensure timely resolution.




- Maintain accurate records of service history, job cards, customer details, warranty claims, and related documentation.
- Conduct post-service follow-ups to obtain customer feedback and maintain strong customer relationships.
- Support warranty-related documentation and coordination wherever required.
- Ensure compliance with company service processes, quality standards, safety procedures, and customer service guidelines.
- Maintain proper coordination and communication within the service team to ensure smooth workshop operations.

Required Qualifications & Skills
- B.Tech in Automobile, Mechanical, Electrical, or a related field will be preferred.
- 1–3 years of relevant experience in the Automobile Industry is mandatory.
- Strong knowledge of automobile systems, servicing, maintenance, and basic troubleshooting.
- Experience in a dealership, workshop, service centre, or automotive service environment will be preferred.
- Excellent verbal and written communication skills.
- Strong customer-handling and interpersonal skills.
- Good computer knowledge is mandatory, including MS Word, MS Excel, email, internet, and basic data entry.
- Ability to work with service management software, ERP/DMS, or other workshop-related systems.
- Good documentation, coordination, and follow-up skills.
- Strong problem-solving and decision-making abilities.
- Ability to work effectively under pressure and manage multiple service requests simultaneously.
- Candidates with EV service experience or knowledge of electric vehicles will be an added advantage.

Key Competencies

- Customer Relationship Management
- Automobile & Service Knowledge
- Service Coordination
- Communication & Interpersonal Skills
- Computer & MS Office Proficiency
- Job Card & Documentation Management
- Problem Solving
- Team Coordination
- Customer Complaint Handling
- Follow-up & Time Management

📌 Service Advisor (Bhubaneswar)
🏢 Skyy Rider Electric
📍 Bhubaneswar