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Head, Process Excellence Delivery

Job Description

Requisition Number: 61429

Job Location: Chennai, IND

Global Grade: Band 4

Work Type: Office Working

Employment Type: Permanent

Posting Start Date: 17/09/2026

Posting End Date: 19/10/2026

Job Description:

Job Summary

- Lead and accelerate process transformation across CIB, WRB and Functions by deploying Process Excellence capabilities to improve client outcomes, operational effectiveness, efficiency, and risk & control.
- Partner with senior stakeholders to identify, prioritise and deliver enterprise-wide transformation opportunities aligned to the Bank's ambition to standardise, simplify and digitise.
- Build and scale Process Excellence capabilities, embedding a culture of continuous improvement and delivering measurable business outcomes

Key Responsibilities

- Lead the delivery of enterprise-wide process transformation by leveraging Process Excellence capabilities to drive efficiency, effectiveness, client and colleague experience, and sustainable business value.
- Define and execute process transformation roadmaps with Business and Function leaders.
- Lead the deployment of Process Excellence capabilities including Process Universe, Process Reviews, Process Mining and Delivery services.
- Drive process redesign, optimisation, automation and simplification opportunities across strategic initiatives.
- Influence senior stakeholders to align on transformation priorities, desired outcomes and delivery plans.
- Manage programme governance, risks, dependencies, resources, budgets and delivery performance.
- Build team capability, develop talent and foster a culture of accountability, innovation and continuous improvement.
- Ensure adherence to governance, methodologies and project delivery standards while delivering measurable benefits.

People and Talent
- Set direction and drive high performance by translating strategy into clear direction, aligning individual goals to team outcomes and providing regular, constructive feedback.
- Develop talent and capability through coaching and career conversations that build critical skills, stretch potential and prepare individuals for future opportunities.
- Lead by example by role-modelling the Bank's valued behaviours, upholding strong risk and conduct standards, exercising sound judgment, and creating an inclusive team culture that supports wellbeing, values diverse perspectives, and drives accountability.

Skills and Experience

Must-have Skills

- Strategic Thinking
- Stakeholder Management
- Process Excellence Methodologies (eg. Lean, Six Sigma)
- Project & Programme Management
- Transformation & Delivery
- Operating Model & Organisational Change

Other Skills
- Cost / Business Efficiency
- Strategy & Measurement
- Management Consulting

Our Ideal Candidate

Key Experiences

- Minimum 15 years in the project / programme / portfolio management space, supporting or delivering mid-large size, complex initiatives across CIB, WRB and Functions
- Domain knowledge applied and gained through significant transformation initiatives across CIB,



WRB and Functions key processes, resulting in significant benefits streamlining processes
- Knowledge of the Bank, in terms of key processes, stakeholder groups
- Strategic thinking, ability to identify opportunities and translate this into roadmap and actionable plan
- Knowledge of SCB ways of working
- Knowledge of Process Excellence methodologies (lean, six sigma, zero base design) and proven execution track record
- Strong influencing and communication skills - oral, written and presentation. Proven success in communicating technical information in a simple way.
- A can-do attitude committed to doing what it takes to deliver. Diligent and detail orientated
- Growth mindset. Appetite, ambition and ability to experiment and learn quickly
- Excellent stakeholder management, presentation and communication skills. Establishes effective working relationships across the organisation - from senior management to individual teams
- A team player; multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources
- Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner
- Demonstrate understanding of and commitment to the Group's core values

Languages
- Business Communication

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with adaptable working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform,



development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website

Information at a Glance

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📌 Head, Process Excellence Delivery (Chennai)
🏢 Standard Chartered
📍 Chennai