Job Description

Company Description

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Aeredium is building secure financial infrastructure for enterprises and AI agents. Our platform, AER360, combines digital asset custody, wallets, transaction controls, policy-based approvals, and governance for AI-agent-controlled transactions.

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We are focused on helping organizations manage digital assets securely while delivering a reliable and user-friendly customer experience.

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Role Description

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The Customer Support Specialist is a full-time, in office position based in Gurugram, India. You will be the first person our customers contact when they need help or experience an issue with AER360.

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You will assist with wallet access, transaction status, policies, approvals, and other product-related questions. You will investigate issues, resolve what you can, and escalate technical problems to the engineering or product team when required.

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Responsibilities

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- Respond to customer questions and support requests in a timely and professional manner
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- Troubleshoot issues related to wallet access, transactions, policies, and approvals
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- Identify whether an issue is caused by user error, a policy restriction, or a system fault
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- Use logs and dashboards to check transaction and approval statuses
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- Own support tickets from the initial response through investigation and resolution
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- Escalate complex technical issues to the appropriate internal team
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- Keep customers informed until their issue is fully resolved
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- Create and update support documentation as new issue patterns emerge
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- Identify recurring problems and share feedback with the product team
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Qualifications

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- Strong written and spoken English
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- Good communication and customer-handling skills
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- Basic understanding of blockchain, wallets, transactions, or digital asset payments
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- Strong troubleshooting and problem-solving abilities
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- Comfortable working with logs, dashboards, and support tools
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- Ability to remain calm and communicate clearly while handling customer issues
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- Ability to manage multiple support requests and prioritize tasks
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- Basic knowledge of AI agents or automated transactions is an advantage
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Education

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- Minimum Class 12 or Year 12 qualification required
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- A BCA, B. Tech, B. Sc. in IT or Computer Science, diploma, or another related qualification is preferred but not mandatory
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Experience

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- One to two years of experience in customer support, technical support, fintech, payments, crypto, or wallet support is preferred
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- Freshers with strong communication skills, technical aptitude, and a willingness to learn are also welcome to apply
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Training

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Complete training on AER360 will be provided, including threshold signing, biometric transaction approvals, policy limits, and approval quorums.

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Compensation

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We offer a competitive salary based on the candidate’s experience and skill set.

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How to Apply

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- Please apply through Linked In or email your resume to .
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📌 Technical Support Specialist (Indore)
🏢 Aeredium
📍 Indore