Job Description

Role Overview:

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We are looking for a tech-savvy, detail-oriented IT Support Specialist to support and manage Property Management Systems (PMS) for a portfolio of vacation rentals and hotels. This role requires someone with a strong hospitality background who can efficiently manage system operations, troubleshoot issues, and provide responsive support.

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You will act as the key point of contact between internal teams (Revenue, Tech, Operations) and external clients, ensuring seamless performance of PMS platforms, OTA connections, and booking systems.

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Key Responsibilities:

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- Handle daily operations and troubleshooting related to Property Management Systems (PMS) and Experience with PMS platforms such as OYO OS, Track, Guesty, or equivalent systems.
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- Coordinate with the cross-functional teams to ensure timely updates, integrations, and feature enhancements in the PMS.
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- Ensure accuracy of availability, pricing, and content across PMS, OTA platforms, and channel managers.
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- Train property managers on how to use the PMS system effectively.
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- Monitor system health, handle escalations, and ensure downtime or sync issues are minimized.
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- Collaborate with distribution and revenue teams to support pricing and inventory strategies.
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- Support integration with external systems (channel managers, accounting tools, housekeeping apps).
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- Document processes and maintain SOPs for PMS-related workflows.
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Required Qualifications:

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- Bachelor’s degree in IT, Hospitality Technology, or Computer Science or a related field.
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- Minimum 3 years of experience working with a hospitality PMS system.
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- Hands-on experience with one or more of the following systems: OYO OS, RMS, Tracks, Guesty etc.
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- Familiarity with OTA platforms (Booking.com, Airbnb, Expedia).
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- Excellent problem-solving and coordination skills.
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- Solid communication and interpersonal skills to handle cross-functional collaboration.
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Preferred Skills:

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- Experience in hospitality operations.
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- Basic understanding of revenue management principles.
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- Exposure to integrations or API-based platforms is a plus.
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Why Join Us:

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- Gain hands-on experience in Short term rental technology systems.
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- Work with one of the fastest-growing hospitality platforms.
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- Opportunity to upskill in hospitality tech, distribution, and revenue domains.
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- Collaborative and fast-paced work environment.
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📌 IT Support Specialist (India)
🏢 Yonder Talent India
📍 India