Job Description

We're Hiring | Senior Director – Contact Centre Operations | Bangalore

n

Are you a seasoned Contact Centre leader with a passion for operational excellence, transformation, and people leadership?

n

Location: Bangalore

n

Shift: US Shift

n

Work Model: 5 Days Work From Office

n

Key Responsibilities:

n

Lead large-scale blended contact center operations (Inbound, Outbound & Chat)

n

Drive service delivery excellence, SLA governance, quality, CSAT & NPS performance

n

Build and lead operational transformation initiatives including AI, Analytics, Automation and RPA-led improvements

n

Manage client relationships, executive stakeholder communication, MBRs and QBRs

n

Contribute to business growth through financial discipline, cost optimization and P&L; ownership

n

Preferred Background:

n

n
- 18–22+ years of overall experience with 10+ years in leadership roles
n




- Solid Contact Centre / BPO / GCC operations background
n
- Experience in US Healthcare Membership or Provider Contact Centre operations preferred
n
- Proven experience managing large-scale voice operations and delivery teams
n
- Exposure to AI-led transformation, automation, analytics and process improvement initiatives
n
- Strong client-facing and business governance experience
n

n

If you are interested or know someone who would be a great fit, please connect or share your profile.

n

#Hiring #SeniorDirector #ContactCentreOperations #BPOLeadership #USHealthcare #OperationsLeadership #CustomerExperience #Transformation #AI #Automation #WorkforceManagement #BangaloreJobs #LeadershipHiring

📌 Senior Director - Contact Centre Operations (Bengaluru)
🏢 SELECTIONS HR SERVICES PRIVATE
📍 Bengaluru