Job Description

Job Title :Customer Support Executive (Voice Process)

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Shift time : 6 days a week, 1 rotational week off (Day shift )

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For the below locations :

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1)1-8-371, Gowra Trinity, Chiran Fort Lane, SP Road, Circle 22, Begumpet, Hyderabad, Telangana 500003

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2)Raheja mind space building No NPC 2, Building no 17, Pocharam, Hyderabad, 500088 Landmark: Near Sanskruti Township.

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3)4th Floor, Omega-C Block Divyasree Building, Hitech City Rd, Hyderabad, Telangana 500032

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4)Conneqt Business Solutions Ltd, Mahatma Gandhi Rd, Hyderbasthi, Rani Gunj, Secunderabad 500003

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Description:

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Customer Care Specialists are responsible for managing inbound calls from customers regarding a wide range of banking products and services. They respond to inquiries, resolve issues, and ensure high levels of customer satisfaction through skilled communication and service delivery.

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The role also includes identifying customer needs, cross-selling relevant products, and maintaining accuracy and service quality in every interaction.

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Specialists must possess excellent communication abilities, a strong grasp of customer handling,



and the capability to manage both service and sales conversations effectively.

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Key Responsibilities

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- Handle inbound customer calls and provide accurate information regarding banking products and services.
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- Clarify customer queries and determine appropriate solutions.
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- Research, troubleshoot, and resolve issues efficiently.
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- Escalate unresolved queries to the appropriate department when needed.
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- Complete transactions and maintain accurate documentation.
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- Cross-sell suitable banking products based on customer requirements.
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Education

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Intermediate /Diploma /Graduates are eligible to apply

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B. Tech Graduates kindly dont apply

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Required Skills & Competencies

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- SVAR Score: 50 & above
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- Excellent verbal communication in English & Hindi
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- Regional language proficiency preferred
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- Basic computer knowledge and familiarity with MS Office tools
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- Strong telephone etiquette and active listening skills
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- Sound decision-making, logical reasoning, and numerical ability
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- Customer-oriented mindset with patience and empathy
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📌 Customer Support Executive (Hyderabad)
🏢 GlobalFlex HR Private
📍 Hyderabad