Job Description

Position: Head – Training

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Location: Gurgaon

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Employment type: Permanent

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Job type: Full time

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Profile Summary:

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Atain is looking for a Head – Talent Transformation to manage team of Talent Transformation Team. The position is responsible for the overall quality assurance & Talent Transformations.

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Primary Job Responsibility:

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- Forming strategies pertaining to smooth functioning, development and execution of various tasks for the Talent Transformation team keeping in mind the vision of the organization
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- Establish benchmarks for quality Talent Transformation services and maintain the same
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- Ensure effective implementation of systems and processes for measuring and monitoring the effectiveness of the Talent Transformation
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- Plan budgetary projections pertaining to Talent Transformation so as to fulfil the learning needs of the growing organization
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- Help in successful implementation of new channels of learning and development focusing on both conventional and non-conventional forms of Talent Transformation leading to optimization of the Talent Transformation
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- Leads client presentations and reviews
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- Manages client deliverables specific to Talent Transformation and reviews Talent Transformation performance with existing clients
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- Provides RFP Inputs and creates solutions to potential businesses
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- Perform periodic assessments of classroom/facilitation skills of direct reports (Trainer Certification, Trainer Feedback Observation & Focus Group Discussions)
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- Works with cross-functional teams to work retention plans thru employee engagement
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Education and Essential Experience:

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- Graduate in any discipline, with above average academic profile
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- With 5 years – 8 years Talent Transformation experience in BPO or Call Center industry
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- At least 3 years of experience as Senior Talent Transformation Manager
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- Experience of managing a large scale Operations Talent Transformation Department
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- Familiarity with traditional and modern Talent Transformation methods (mentoring, coaching, on-the-job or in classroom Talent Transformation, e-learning, workshops, simulations etc.)
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- Strong understanding of business goals and standards for customer service
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- Ability to communicate effectively with senior management and other departments
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- Experience developing yearly Talent Transformation plans and materials for all departments throughout the company
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- Ability to effectively organize and manage multiple Talent Transformation initiatives simultaneously
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- Flexible and adaptive to work schedules
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Key Enablers:

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- Excellent communication and leadership skills
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- Ability to Measure and Assess Staff Talent Transformation Needs
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- Strong Communication and Interpersonal skills
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- Cutting-edge Thinking
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- Critical Thinking
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- Judgment and Decision Making skills
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- Service Orientation skills
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- Time Management
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- Operations Analysis - Analyzing needs and product requirements to create a design.
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- Complex Problem Solving skills
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- Negotiation Skills
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- Excellent oral and written communication skills
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- Good client interfacing skills
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It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

📌 Head - Talent Transformation (Training) (Gurugram)
🏢 Atain
📍 Gurugram