Minimum of 5 years of experience in IT Operations Management with a focus on CMDB Discovery Service Mapping Orchestration and Event Management o Proven experience in designing and implementing ITOM solutions in complex environments
Technical Skills o Deep understanding of ITOM tools and technologies particularly in the ServiceNow platform or similar tools o Solid knowledge of ITIL frameworks and best practices o Proficiency in scripting languages eg Python PowerShell and automation tools o well versed with ServiceNow scripting creation of custom patterns tag based Discovery o Experience in resolving Discovery issues coordinating with various infra teams o Working experience in Service Maps Experience in creating pattern based tag based service maps Experience in writing custom patterns