Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of a Senior Manager Operations is to contribute to the overall client satisfaction, retention and account profitability objectives by ensuring the operational performance standards for assigned accounts are met and enhanced.Job title:

Senior Manager-Operations:

Education: Any Graduate or Postgraduate

Experience: 10+ years Call Center and/or Claims Administration experience in an outsource environment responsible for multiple sites and clients. Healthcare Industry Preferred.

Roles & Responsibilities:

- Review and manage balanced scorecard and key performance indicators, regularly focusing on long term objectives to ensure Client and Organization goals are continually met.

- Develop long term plan to enhance performance of programs. This includes areas such as Force Management, Training, quality, staffing and/or program initiatives.

- Lead cross-functional activities and communication to further partnership between organization and assigned clients.

- Examine financial data and use them to improve profitability

- Manage Budget and forecast

- Familiarize with HIPAA regulations





- Lead internal reviews and track Operations metrics, focus on improving metrics

- Use a systematic approach to identifying improvement opportunities, root-cause analysis, recommending solutions, and implementing process improvements in accordance with client/company policies and practices.

- Responsible for leading, providing professional development, and evaluating direct reports.

- Prepare, deliver, and facilitate both client and internal business presentations and meetings.

- Promote teamwork and cooperative effort.

- Help train and provide guidance to other employees within the organization.

- Ensure both internal and external customers are provided with the highest quality service.

- Experience with Client relationship management

Mandatory Skills

- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

- Ability to improve and/or transform teams processes across functions within the organization.

- Ability to drive individual, teams and department efficiency and productivity through effective and productive metric management.

- Solid coaching and leadership skills, ability to develop and motivate employees towards improved performance

- Experience with client relationship management is required

- Experience in budgeting and forecasting

Preferred Skills

- US health care

- Budget Management

- Team Management

Location:

Indore, Brilliant Phase 2 - 7th floorIndia

📌 Senior Manager-Operations (Indore)
🏢 Sagility
📍 Indore