Job Description

Role Summary

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A visionary and entrepreneurial Director to build and scale its next-generation Vault CRM & Life Sciences CRM Practice. This leader will be responsible for establishing Axtria as a trusted implementation, transformation, and AI innovation partner across Veeva Vault CRM, Salesforce Life Sciences Cloud, Health Cloud, and Agentic AI-enabled CRM solutions.

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The role combines practice leadership, solution strategy, delivery oversight, capability building, alliance management, and business development. The Director will lead a multidisciplinary team comprising Solution Architects, Technical Leads, Developers, Business Analysts, Integration Specialists, Testing & Validation teams, Project Managers, and Agentic AI specialists.

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Key Responsibilities

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- Own the vision, strategy, operating model, growth roadmap, and market positioning for the Vault CRM & Life Sciences CRM Practice.
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- Drive practice revenue, pipeline, bookings, profitability, utilization, and investment priorities with clear business accountability.
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- Lead business development, client mining, RFP responses, solution shaping, effort estimation, pricing, and executive presentations.
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- Build trusted relationships with CIOs, Commercial IT leaders, CRM product owners, and business stakeholders across life sciences clients.
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- Provide executive oversight for Vault CRM, Salesforce Life Sciences Cloud, Health Cloud, and CRM modernization programs.
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- Define Veeva CRM-to-Vault CRM transformation and migration strategies, including assessment, sequencing, data, integrations, testing, cutover, and adoption.
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- Build and mentor a multidisciplinary team of architects,



technical leads, developers, business analysts, integration specialists, testing teams, project managers, and AI specialists.
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- Establish delivery governance, architecture standards, quality controls, risk management, reusable assets, accelerators, and reference architectures.
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- Build and manage strategic alliances with Veeva, Salesforce, and ecosystem partners, including joint go-to-market and capability-development initiatives.
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- Drive innovation through Agentic AI and Generative AI use cases across field effectiveness, account planning, customer engagement, insights, and commercial operations.
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Must-Have Skills & Experience

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- 15+ years of experience in Life Sciences commercial technology, CRM consulting, implementation, or transformation.
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- 10+ years of relevant experience leading CRM practices, large programs, consulting portfolios, or Centers of Excellence.
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- Deep understanding of life sciences commercial processes, including field force effectiveness, territory management, account planning, customer engagement, content, medical and commercial operations, and analytics.
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- Strong expertise across Veeva CRM, Vault CRM, Salesforce Life Sciences Cloud, Health Cloud, or comparable life sciences CRM ecosystems.
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- Proven experience shaping and leading Veeva CRM-to-Vault CRM migration or enterprise CRM modernization strategies.
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- Demonstrated success in practice building, capability development, hiring, mentoring, certification planning, and distributed team leadership.
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- Strong pre-sales and business development experience, including opportunity qualification, RFPs, solutioning, estimation, pricing, and deal closure support.
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- Experience overseeing complex, multi-country CRM implementations with strong governance, delivery quality, risk management, and client satisfaction.
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- Solid understanding of CRM architecture, data models, integrations, MDM, analytics, security, compliance, and enterprise technology ecosystems.
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- Executive presence and communication skills, with the ability to advise and present to CIO, CTO, Commercial IT, and business leadership audiences.
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Nice-to-Have

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- Veeva Vault CRM, Vault Platform, Veeva CRM, Salesforce, Life Sciences Cloud, or Health Cloud certifications.
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- Experience working with Veeva Network, Open Data, Align, Nitro, Crossix, Salesforce Data Cloud, or Agentforce.
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- Experience defining AI-enabled or Agentic AI CRM solutions for commercial and field-force use cases.
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- Exposure to Snowflake, Databricks, Tableau, Power BI, iPaaS, MDM, and contemporary data platforms.
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- Knowledge of regulated life sciences environments and relevant requirements such as GxP, 21 CFR Part 11, GDPR, and HIPAA.
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- Existing relationships with Veeva, Salesforce, or senior life sciences commercial technology leaders.
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📌 CRM Practice Leader (India)
🏢 Axtria - Ingenious Insights
📍 India