Job Description

BPO - Presales, Solutions & Bid Management

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Role Overview

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We are seeking an experienced pre-sales individual to join the BPO Presales, Solutions, and Bid Management team.

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This role sits within the BPO line of business.

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This role is designed for someone who can contribute immediately to AI-driven solutioning, bid management, and client business transformation initiatives.

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The individual will work across sales, solutioning, delivery, and digital teams in support of designing and positioning AI-enabled managed services while supporting end-to-end presales and bid lifecycle activities for both financial and non-financial services.

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Key Responsibilities

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Presales & Bid Management

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- Support end-to-end bid lifecycle including RFIs/RFPs, proposal creation, and client presentations
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- Develop compelling proposals and solution narratives highlighting AI, automation, and analytics capabilities
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- Coordinate bid timelines, compliance, and documentation accuracy
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- Maintain reusable assets such as proposal templates, case studies, and presentations
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- Participate in client discussions, demos, and workshops
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Solutioning

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- Assist in designing AI-enabled managed services across enterprise value chains
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- Support development of operating models, SLAs/XLAs, KPIs, governance frameworks, and transition approaches
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- Contribute to AI-led use cases
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AI, Automation & Digital Integration

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- Collaborate with digital teams to position platforms
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- Identify opportunities to embed AI and automation into presales and solution workflows
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- Research market trends,



competitor offerings, and emerging AI use cases
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Commercial & Analytical Support

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- Support pricing, cost modelling, and business case development
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- Analyse financials, benchmarks, and productivity metrics
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- Ensure solutions are commercially viable and operationally feasible
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Project & Stakeholder Coordination

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- Work with cross-functional teams including sales, delivery, pricing, and transition
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- Track project progress, dashboards, and financial performance
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- Ensure effective communication and issue tracking
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- Manage multiple priorities in a rapid-paced environment
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Qualifications & Experience

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- Tertiary qualifications
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- Previous experience in BPO presales, consulting, BPM/BPO, or solutioning environments
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- Strong understanding of business processes, i.e., Finance & Accounting processes
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- Strong knowledge of AI, analytics, and automation
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- Familiarity with ERP systems (SAP, Oracle, Workday)
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- Strong proficiency in MS Office and AI tools
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Key Skills

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- Strong analytical and structured problem-solving ability
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- Excellent communication and presentation skills
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- Ability to translate business requirements into solution narratives
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- Attention to detail with big-picture thinking
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- Robust collaboration skills
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Personal Attributes

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- Client-centric and commercially aware mindset
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- High learning agility and adaptability
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- Proactive and solution-oriented approach
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- Strong stakeholder management skills
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- Leadership potential and ownership mindset
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📌 Presales and Solution Consultant (India)
🏢 HCLTech
📍 India