Job Description

Role Overview

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The Salesforce Technical Architect leads the hands-on technical design and implementation of scalable solutions supporting utility customer operations and clean-energy programs. The architect moves between enterprise architecture decisions and detailed implementation work, explains tradeoffs in business terms, and remains engaged through production deployment.

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Key Responsibilities

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1. Lead architecture and hands-on implementation of a greenfield Salesforce solution for utility customer operations and clean-energy program capabilities.

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2. Design scalable solutions using Energy & Utilities Cloud, Service Cloud, Sales Cloud, Data Cloud, Omni Studio and Omni Script, the Clean Energy Module, and core Salesforce platform capabilities.

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3. Define future-state data models, security and sharing, automation, Omni Studio patterns, integration architecture, platform standards, environment strategy, and deployment approaches.

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4. Translate legacy business logic, customer programs, clean-energy eligibility and enrollment rules, and operating requirements into contemporary Salesforce architecture without carrying forward unnecessary technical debt.

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5. Design Omni Script-guided experiences and reusable Omni Studio patterns using Omni Scripts, Flex Cards, Data Raptors, and Integration Procedures.

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6. Determine the appropriate use of configuration, Flow, Omni Studio, Apex, Lightning Web Components, integrations, Data Cloud, and business-process changes.

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7. Design integrations with SAP BTP, customer APIs, enterprise applications, external data sources, and utility systems, including security, error handling, monitoring, and operational support.

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8. Define Data Cloud patterns for ingestion, identity resolution, unification, governance, segmentation, and activation.

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9. Create prototypes and reference implementations and contribute directly to or review configuration, Omni Studio components, Flow, Apex, LWC, integrations, code, tests, and deployment packages.

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10. Lead technical design reviews, mentor delivery teams,



troubleshoot defects and deployment issues, and maintain accountability for architecture and implementation quality.

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11. Use client-provided or client-approved AI acceleration tools when appropriate for analysis, requirements, design, development, documentation, testing, and defect resolution. Independently validate all AI-generated outputs for accuracy, security, maintainability, privacy, and compliance.

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Required Qualifications

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1. 8+ years of Salesforce experience across architecture, design, development, and enterprise implementation.

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2. Strong hands-on Salesforce Omni Studio and Omni Script implementation experience, including production design of Omni Scripts and reusable guided experiences.

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3. Strong Service Cloud experience and broad Salesforce platform expertise, including working knowledge of Sales Cloud and Data Cloud.

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4. Deep technical experience with Apex, Lightning Web Components, Salesforce Flow, data modeling, security and sharing, permission sets, APIs, integration patterns, and deployment practices.

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5. Experience designing Omni Scripts, Flex Cards, Data Raptors, Integration Procedures, guided experiences, and reusable Omni Studio components.

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6. Experience with greenfield implementation, legacy-org retirement, business-rule modernization, integrations, data migration, testing, and production transition.

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7. Ability to remain hands-on, review implementation quality, resolve delivery issues, and communicate architecture decisions and tradeoffs to executive and technical stakeholders.

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8. Exceptional written and verbal communication skills across onshore and offshore teams.

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Preferred Qualifications

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1. Hands-on Salesforce Energy & Utilities Cloud implementation experience.

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2. Salesforce Clean Energy Module experience and/or utility customer information system or clean-energy program transformation experience.

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3. Salesforce Application Architect, System Architect, Platform Developer, Service Cloud, Data Cloud, Omni Studio, or Energy & Utilities Cloud credentials; SAP BTP, customer API, or event-driven architecture experience is also valued.

📌 Salesforce Architect (India)
🏢 PamTen
📍 India