Customer Service Manager
Experience: 5-8 Years
Location: Bangalore
Hiring Company: Talent Zone Consultant
Brief JD:
We are hiring a Customer Service Manager to lead customer support operations, improve service quality, and ensure high customer satisfaction. The role involves managing teams, monitoring service KPIs, handling escalations, and driving process improvements.
Key Responsibilities:
Manage day-to-day customer service operations and teams.
Monitor CSAT, TAT, SLA and other service KPIs.
Handle escalated customer issues and ensure timely resolution.
Identify process gaps and implement service improvements.
Prepare MIS and performance reports.
Coordinate with internal teams to resolve customer concerns.
Relevant Skillset:
Customer Service,



Customer Support, Customer Experience, CSAT, SLA, TAT, Escalation Management, Team Management, CRM, MIS, Service Operations, Process Improvement, Quality Management, Voice Process, E-commerce, BFSI Experience 5 - 8 Years
Salary Not Disclosed
Industry ITES / BPO / KPO / LPO / Customer Service
Qualification
Key Skills Customer Service Customer Support Customer Experience CSAT SLA TAT Escalation Management Team Management CRM MIS Service Operations Process Improvement Quality Management Voice Process E-commerce BFSI

📌 Customer Service Manager - Full Time (Bengaluru)
🏢 Talent Zone Consultant
📍 Bengaluru