Job Description

We are looking for a Business Operations Analyst to drive day-to-day operations, stakeholder management, process improvements, and execution across a rapid-paced business environment.

- Own day-to-day operations and coordinate with internal and external stakeholders to ensure smooth execution.
- Manage partner relationships, operational issues, escalations, and dependencies through to resolution.
- Identify process gaps and opportunities for automation or technological intervention, and work with business and technical teams to implement solutions.
- Track key operational metrics, analyze data, identify root causes, and drive improvements in performance and customer experience.
- Own recurring and ad-hoc reporting, with strong proficiency in Excel/Google Sheets.
- Partner with finance and relevant teams on reconciliations, exceptions, and operational corrections.
- Collaborate with cross-functional teams to drive initiatives, integrations, launches, and process changes from planning through execution.
- Proactively identify risks, bring clarity to ambiguous problems, and drive issues towards closure.
- Maintain a strong customer-first mindset while balancing operational efficiency and business priorities.

📌 Business Operations Analyst (Bengaluru)
🏢 Phonepe
📍 Bengaluru