The PhonePe Customer Experience Operations team is focused on addressing problems that
our customers encounter while using PhonePe. As part of the team, you will look to understand customer issues better and improve customer experience by working with other internal teams to improve solutions that we can offer. Customer Experience Operations offers an ever changing landscape of varied challenges as every customer conversation is different. This offers us an chance to develop and challenge ourselves as we move ahead in our careers.
Role & Responsibilities:
● Act with integrity & think customer-first in every interaction
● Handle PhonePe account and transaction related queries
● Ability to flex between phone & data channels
● Follow specified process guidelines to bring about resolution
● Build customer trust through their interaction
● Ability to meet hourly & daily productivity goals
● Leverage internal processes and resources to drive resolution
● Escalate appropriately taking support from relevant teams to resolve customer issues.
● Recommend process improvements
● Engage & Educate customers so they’re able to leverage PhonePe to the fullest