Job Description

Work Experience : 2 to 7 Years.

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- Serve as a primary point of contact during the software implementation process for the customer.
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- Capable of working on multiple projects and with multiple clients and/or partners.
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- Complete implementation tasks and coordinate activities with the customer, trading partners and other implementation team members.
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- Mostly focuses on mid-size to larger projects.
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- Assist the customer with training and usage of the solution.
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- Facilitate the EDI testing process.
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- Assist the customer with the integration testing process, including understanding of integration functions and integration mapping changes.
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- Configure software solution in order to meet customer business requirements.
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- Verify that solution functionality is accurate and complete.
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- Identify and communicate implementation issues and escalate to Implementation Manager and/or Project Manager (or appropriate parties).
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- Follow the EDI Project Management Methodology on all projects
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- Responsible for working with internal and external resources to drive the successful completion of a project.
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- Prioritize tasks to meet customer expectations.
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- Identify and communicate software and mapping issues to technology and mapping teams.
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- Works directly with other Implementation Specialists, Mapping Specialists, and other resources on assigned projects to ensure EDI testing is complete and accurate
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- Recognize and document issues or concerns uncovered during the implementation process in order to promote future problems from re-occurring
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- Provide timely task updates to the on all assigned tasks and responsibilities to the assigned Project Manager or appropriate parties.
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- Keep project tasks and other key information up-to-date
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Requirements

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- Experience performing and coordinating project tasks for software implementations with limited supervision.
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- Proven ability to serve as a primary contact for a current customer implementation that includes all phases of project lifecycle: kickoff, configuration, testing, and production.
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- Experience in working with high volume customers and/or tasks with proven ability to keep organized and multi-task.
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- Prior experience in training customers on application software including conducting training webinars or one-on-one customer training sessions.
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- Prior experience in configuring software applications, based on customer specifications
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- Prior experience in testing software, or working with customers on testing processes
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- Experience with Microsoft Office and Internet applications required
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- General understanding of B2B, commerce, electronic data interchange (EDI), and supply chain processes required
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- Familiarity with XML is preferred
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- Experience with text editing and data mapping tools is preferred
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- Experience with business systems such as Quick Books, Sage, SAP, Net Suite, or Microsoft Dynamics is a plus
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- Prior experience with True Commerce EDI products and services in an implementation role; or equivalent experience with or another B2B or EDI provider is desired.
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- Experience with AI Tools such as Co-pilot or Claude desired
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- Proven analytical, problem solving and troubleshooting skills
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- Willingness to dedicate extra effort beyond standard working hours
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📌 Electronic Data Interchange Specialist (India)
🏢 Zuci Systems
📍 India