Job Description

We are looking for an experienced Ecommerce Customer Support & Operations Executive to join our team.

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This role is specifically for candidates who have hands-on experience working with Shopify-based ecommerce stores and handling direct-to-customer online store operations.

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Important: We are only looking for candidates with Shopify ecommerce experience . Experience limited to Amazon, Flipkart, eBay, Meesho, Myntra or other marketplaces will not be considered relevant for this role.

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Key Responsibilitiesn

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- Handle customer enquiries through email and live chat
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- Assist customers with product information, order status, delivery, returns, refunds and warranty enquiries
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- Manage and process orders through Shopify
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- Review customer orders and resolve order-related issues
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- Coordinate with warehouse, shipping and fulfilment teams
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- Handle order cancellations, returns, exchanges and refunds
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- Update customer and order information in Shopify
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- Monitor delayed, failed or problematic deliveries and follow up accordingly
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- Communicate professionally with customers and provide timely resolutions
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- Maintain records of customer issues and resolutions
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- Support day-to-day ecommerce store operations
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- Identify recurring customer or operational issues and report them to the team
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- Work with internal teams to improve the overall customer experience
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Required Experiencen

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- Previous experience in Ecommerce Customer Support & Operations
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- Strong hands-on experience with Shopify
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- Experience managing orders directly through Shopify Admin
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- Experience handling customer support for a DTC ecommerce website
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- Experience with shipping and logistics operations, including creating shipping labels, tracking shipments and coordinating with courier partners
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- Good understanding of order fulfilment, shipping, returns, refunds and cancellations
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- Strong written English communication skills
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- Positive attention to detail and problem-solving skills
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- Ability to manage multiple customer enquiries and operational tasks efficiently
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Shopify Experience Requiredn

Candidates should be comfortable working with:

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- Shopify Admin
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- Order management
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- Customer profiles
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- Refunds and cancellations
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- Order edits
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- Discounts
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- Fulfilment and tracking information
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- Product and inventory information
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- Basic understanding of Shopify apps used for ecommerce operations
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📌 Ecommerce Customer Support & Operations Executive - Shopify (Jodhpur)
🏢 Ganesh Trading C.
📍 Jodhpur