Job Description

Looking for a Guest Experience Manager for our upcoming hotel Taj Hampi Resort & Spa, Karnataka.

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A Hotel Guest Experience Manager is responsible for managing the entire guest experience from arrival to departure, ensuring that all interactions meet the hotel's standards and brand values Key duties include:

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- Monitoring guest feedback, analyzing satisfaction data, and creating action plans to address concerns
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- Resolving guest complaints promptly and professionally, often coordinating with multiple departments to ensure effective solutions
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- Conducting staff training on service excellence, personalized guest interactions, and operational standards
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- Maintaining knowledge of local attractions, services, and amenities to provide valuable recommendations to guests
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- Collaborating with marketing teams to create guest-focused promotions and communications
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- Ensuring hotel premises are clean, orderly, and compliant with safety and quality standards
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📌 Guest Experience Manager (Vijay Nagar)
🏢 The Indian Hotels Company Limited (IHCL)
📍 Vijay Nagar