Job Description

Work Experience: 0-2 year

n

Work Location: Infopark, Kochi

n

Job Description:

n

n
- Rapidly respond to all alerts, restoring or escalating service/applications issues as per established SLAs.
n
- Facilitate technical/crisis management conference calls during production outages, providing written and verbal updates in timely and consistent manner.
n
- Track all planned and unplanned Systems & Applications outages through trouble ticketing systems and reporting tools.
n
- Managing system backups and network security protocols.
n
- Performing regular checks on servers, network devices etc.
n
- Diagnosing and troubleshooting errors.
n
- Tracking and documenting network issues, server issues etc and compiling incident reports.
n
- Escalate the technical issues which needs an immediate response or troubleshooting to management as per their SOP (Standard Operation Procedure)
n

n

Skilled Skills:

n

n
- Three-year Diploma or Graduate or Postgraduate
n
- MCSE/MCSA/CCNA certification would be a plus.
n

n

Essential requirement:

n

n
- Willing to work in dedicated night shift.
n
- Excellent communication skills
n

📌 NOC Engineer (Kochi)
🏢 WorkSent
📍 Kochi