Job Type: Full-time

Position: Head – TrainingLocation: Gurgaon Employment type: Permanent Job type: Full timePS - Experience in handling Travel or Airline process is mandatory. Profile Summary:Atain is looking for a Head – Talent Transformation to manage team of Talent Transformation Team. The position is responsible for the overall quality assurance & Talent Transformations.Primary Job Responsibility:- Forming strategies pertaining to smooth functioning, development and execution of various tasks for the Talent Transformation team keeping in mind the vision of the organization- Establish benchmarks for quality Talent Transformation services and maintain the same- Ensure effective implementation of systems and processes for measuring and monitoring the effectiveness of the Talent Transformation- Plan budgetary projections pertaining to Talent Transformation so as to fulfil the learning needs of the growing organization- Help in successful implementation of new channels of learning and development focusing on both conventional and non-conventional forms of Talent Transformation leading to optimization of the Talent Transformation- Leads client presentations and reviews- Manages client deliverables specific to Talent Transformation and reviews Talent Transformation performance with existing clients- Provides RFP Inputs and creates solutions to potential businesses- Perform periodic assessments of classroom/facilitation skills of direct reports (Trainer Certification, Trainer Feedback Observation & Focus Group Discussions)- Works with cross-functional teams to work retention plans thru employee engagementEducation and Essential Experience:- Graduate in any discipline,



with above average academic profile- With 5 years – 8 years Talent Transformation experience in BPO or Call Center industry- At least 3 years of experience as Senior Talent Transformation Manager- Experience of managing a large scale Operations Talent Transformation Department- Familiarity with traditional and modern Talent Transformation methods (mentoring, coaching, on-the-job or in classroom Talent Transformation, e-learning, workshops, simulations etc.)- Robust understanding of business goals and standards for customer service- Ability to communicate effectively with senior management and other departments- Experience developing yearly Talent Transformation plans and materials for all departments throughout the company- Ability to effectively organize and manage multiple Talent Transformation initiatives simultaneously- Flexible and adaptive to work schedulesKey Enablers:- Excellent communication and leadership skills- Ability to Measure and Assess Staff Talent Transformation Needs- Strong Communication and Interpersonal skills- Innovative Thinking- Critical Thinking- Judgment and Decision Making skills- Service Orientation skills- Time Management- Operations Analysis - Analyzing needs and product requirements to create a design.- Complex Problem Solving skills- Negotiation Skills- Excellent oral and written communication skills- Good client interfacing skillsIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

📌 Hiring: Head Of Training ( Travel & Airline Process) (Haryana)
🏢 Atain
📍 Haryana