Job Description

HCLTech Hiring for US Healthcare Medical Billing Associate Manager _ Chennai

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Location : Chennai

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Shift - US Shift

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Designation & Experience:

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Associate Manager- 8 to 13 Years

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RESPONSIBILITIES:

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- Manage day-to-day operations and direct the team responsible for Healthcare RCM Voice and non-voice process activities.
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- Manage and meet performance targets for average handle time, Client SLA, quality, and customer satisfaction.
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- Oversee a group of Team Leads responsible for managing calling agents, with 2 to 3 direct reports and a total of 50 to 60 agents.
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- Ensure proper integration with operations for effective execution of end-to-end processes.
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- Maintain quality and efficiency measures within the team in accordance with service level agreements.
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- Provide coaching and feedback to direct reports to ensure satisfactory performance levels.
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- Utilize business tools and advanced Healthcare RCM knowledge to identify problem areas and document business requirements.
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- Identify and recommend operational and technological tools to improve efficiency.
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- Collaborate with operations and information technology personnel to resolve issues and enhance operational efficiency.
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- Establish and maintain effective work procedures.
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- Evaluate and determine coaching and training needs to equip staff with necessary skills and knowledge.
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- Communicate and implement strategic direction and leadership for HCL to ensure consistent and cohesive business objectives and to enhance customer experiences in both a regulated and competitive market.
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- Plan and monitor operational initiatives to improve the efficiency and effectiveness of the voice process.
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- Review and ensure processes comply with internal policies and external regulations.
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- Address escalated issues regarding performance and quality.
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- Coordinate, participate in, and manage multiple projects assigned by senior management, providing input on op

📌 Opening for US Healthcare Medical Billing Associate Manager-Chennai (Tiruchirappalli)
🏢 HCLTech
📍 Tiruchirappalli