Job Description

Customer Support Specialist (US Retention Process)

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Spanish Language Expert

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Role Summary

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We are hiring Customer Support Specialists with mandatory experience in international retention processes, particularly for US markets.

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Key Responsibilities

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- Handle inbound and outbound customer calls efficiently
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- Understand customer needs and provide suitable solutions
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- Research issues and resolve them effectively
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- Clearly explain product/service features and benefits without reliance on scripts
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- Build strong customer relationships
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- Achieve qualitative and quantitative performance targets
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Requirements

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- Prior experience in customer support, sales, or retention (international BPO)
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- Experience with US market processes (mandatory)
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- Strong communication and listening skills with neutral accent
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- Good time management and problem-solving abilities
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- Knowledge of US credit systems (credit bureau, reports, scores) is an added advantage
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- Immediate joiners only
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Advantages

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- Health Insurance
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- Provident Fund
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- Cab Facility
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Work Details

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- 5 Days Working (US Shifts)
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- Rotational shifts and week offs
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- Location: Viman Nagar, Pune
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📌 Customer Support Specialist (Pune)
🏢 SamvadSocial Technologies
📍 Pune