Job Description

ITC Infotech is hiring Account Manager - GCC Customers- Bangalore

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Location: Bangalore

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Experience: 5-15 Years

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Role Overview:

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We are seeking experienced Account Managers to manage and grow relationships with Global Capability Center (GCC) customers in India. The ideal candidate will have a strong track record of account management, customer engagement, revenue growth, stakeholder management, and solution selling within large enterprise or GCC environments.

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Key Responsibilities:

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- Manage and grow strategic relationships with assigned GCC customers.
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- Act as the primary point of contact for customer stakeholders across business, technology, procurement, and leadership teams.
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- Drive account growth through cross-sell, upsell, and new business opportunities.
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- Develop and execute account plans to achieve revenue, margin, and customer satisfaction goals.
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- Understand customer business priorities and align solutions to address their needs.
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- Collaborate with delivery, consulting, product, and pre-sales teams to ensure successful customer outcomes.
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- Monitor account performance, customer satisfaction, and renewal opportunities.
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- Build executive-level relationships and conduct regular business reviews.
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- Manage commercial discussions, contract renewals, and negotiation processes.
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Desired Candidate Profile:

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- 5-15 years of experience in Account Management, Client Success, Enterprise Sales, or Customer-Relationship-Management.
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- Proven experience managing GCC/Global In-house Center (GIC) customers or large enterprise accounts.
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- Solid understanding of technology services, digital transformation, cloud, data, AI, cybersecurity, or IT services.
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- Excellent stakeholder management and executive communication skills.
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- Ability to identify growth opportunities and drive business outcomes.
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- Experience working with cross-functional teams in a matrix organization.
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- Strong commercial acumen and negotiation skills.
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Preferred Qualifications:

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- B. Tech + MBA or equivalent business qualification preferred.
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- Experience working with Fortune 1000 or multinational customers.
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- Existing network within the GCC ecosystem in India is a strong advantage.
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Success Measures

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- Revenue growth within assigned accounts.
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- Customer retention and satisfaction.
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- Expansion of stakeholder relationships.
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Interested candidates please mail at [email protected] with below details:

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- Updated Resume
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- CTC & Expected CTC
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- Location
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- Notice Period
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📌 Account Manager - GCC Customers (Bengaluru)
🏢 ITC Infotech
📍 Bengaluru