Job Description
We're Hiring | Senior Manager – Customer Support | Mumbai (Onsite)
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ZingHR is looking for an experienced Customer Support professional to take end-to-end ownership of our Customer Support function for enterprise HRMS customers.
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What we're looking for:
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11–16 years of experience in Customer Support / Product Support / Client Services
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Robust HRMS / HCM / Payroll / SaaS experience
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Experience managing support teams and enterprise customer escalations
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Strong exposure to SLA, CSAT, TAT, MTTR & FCR
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Experience working closely with Product & Engineering teams
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Strong people management and process improvement skills
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Location: Mumbai
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Experience: 11–16 Years
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If you're someone who can own, structure and scale a Customer Support function, we'd love to hear from you.
📌 Senior Manager Customer Support (Mumbai)
🏢 ZingHR
📍 Mumbai