Cascade Revenue Management, an AIMA Group company, is part of a global IT-ITES and business process management organization serving clients of all sizes across multiple geographies. Backed by AIMA BMS, the group operates from offices in Sarasota (FL), Toronto (ON), London (UK), and Kochi (India), supporting customers with technology, digital, and back-office solutions. Cascade began operations in 2015 and delivers software development and maintenance, SEO and digital marketing, and software quality assurance services.

The company also provides a full suite of Revenue Cycle Management (RCM) services, including scheduling, insurance verification, coding, claims processing, denial management, payment posting, and collections. In addition, Cascade offers comprehensive back-office BPO and eCommerce support services, helping clients streamline operations and improve financial performance.

Job Summary:

We are seeking a detail-oriented and professional Patient Caller & AR Reviewer to manage inbound and outbound calls while supporting accounts receivable operations.



The ideal candidate will have basic knowledge of AR processes and the ability to review Practice Management Systems (PMS) to address and resolve client inquiries effectively.

Key Responsibilities:

- Handle inbound and outbound calls in a professional and timely manner.
- Communicate with patients and clients to address billing and account-related inquiries.
- Review and analyze accounts receivable (AR) details within the Practice Management System (PMS).
- Explain account statuses, payment details, and outstanding balances clearly to clients.
- Document call details and update records accurately in the system.
- Collaborate with internal teams to resolve discrepancies and ensure timely follow-up.

Qualifications:

- Basic knowledge of Accounts Receivable (AR) processes.
- Familiarity with Practice Management Systems (PMS).
- Strong communication and interpersonal skills.
- Valuable analytical and problem-solving abilities.
- Ability to manage multiple tasks and meet deadlines.

📌 Patient Caller & Accounts Receivable (AR) Reviewer (Ernakulam)
🏢 Cascade Revenue Management - An AIMA Group
📍 Ernakulam