Company Name: VARITE India Private Limited

About The Client:

An American multinational computer software company incorporated in Delaware and headquartered in San Jose, California. They specialize in software for creating and publishing a wide range of content, including graphics, photography, illustration, animation, multimedia/video, motion pictures, and print.

Essential Job Functions:

- Integrated Service Desk (ISD) supports *** stakeholders and suppliers by managing queries related to Accounts Payable, Travel & Expense, Global Procurement, and Vendor Risk Management systems and processes.

- Leveraging data analytics, we proactively identify customer pain points, recurring issues, and escalation trends.
- Where possible, we implement solutions to address these challenges directly.
- When systemic solutions are not feasible, we ensure stakeholders have access to accurate information by providing transparent guidance and comprehensive FAQs through Inside *** and the Support Center.

- Our focus is on enabling effective self-service experiences through knowledge articles, process documentation, and user education.
- By empowering users with the right information at the right time, we reduce effort, improve efficiency, and consistently strive to deliver an exceptional customer experience.

Qualifications:

Skills:

- Consistently meet assigned volume and productivity targets as determined by management.
- Demonstrate proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Maintain composure and professionalism when supporting customers who may be stressed or dissatisfied.
- Exhibit strong time management and prioritization skills, with the ability to effectively manage multiple tasks simultaneously.
- Successfully handle high-volume workloads while meeting monthly performance goals.
- Thrive in a fast-paced, challenging, and results-oriented team setting.




- Demonstrate flexibility to work extended or non-standard hours when business needs require.
- Be a self-starter with a proactive mindset, strong initiative, confidence, and a positive, customer-focused attitude.
- Build and maintain effective working relationships with internal stakeholders and suppliers.
- Collaborate effectively as a team player, prioritizing team objectives over individual goals.
- Lead or contribute to cross-functional and organizational stretch projects while maintaining operational responsibilities.
- Possess fluent English communication skills.
- Demonstrate strong analytical, written, verbal, and interpersonal communication skills.
- Consistently meet or exceed defined Service Level Agreements (SLAs) while maintaining quality and customer satisfaction standards.
- Demonstrated ability to perform Root Cause Analysis (RCA), identify underlying process or system issues, and drive corrective actions to prevent recurring incidents and reduce future query volumes.
- Ability to identify knowledge and training gaps, develop targeted training plans, and support continuous learning and capability building.

Education:

- Associates or bachelor’s degree with a focus in a Business-Related field.
- Three to four years of experience in accounts payable, travel & expense, or procurement of products and services in the areas of facilities, IT, marketing, and/or professional services.
- Experience working with customer support.




- Knowledge and understanding of the tools and processes related to procurement, accounts payable, and/or travel & expense fields.
- May include ownership of scope including but not limited to Accounting, Goods Receipt, and other business functions within ***’s Controllership.
- Finance Background Preferred.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral: 0-2 years INR 5,000 2-6 years INR 7,500 6+ years INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status

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📌 P Operation Support Representative (Bengaluru)
🏢 VARITE
📍 Bengaluru