Responsibilities

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- Day-to-Day Operations:
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- Ensure timely incident management to meet Service Level Agreements (SLAs).
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- Oversee the monitoring, maintenance, and optimization of platform usage, performance, and stability in production systems.
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- Troubleshoot issues promptly to minimize disruption to operations.
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- Collaborate with business stakeholders to determine the priority of fixes and enhancements.
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- Conduct root cause analysis for production issues to prevent recurrence.
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- Represent the Change Advisory Board (CAB) and review proposed changes from others before deployment to production.
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- Maintain and prioritise Business-As-Usual (BAU) backlog, releasing fixes on a regular basis.
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- Plan for on call roster and be the technical point of contact for all production systems.
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- Participate in software planning and software delivery activities.
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- Execute changes to production systems with minimal disruption.
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- Stakeholder Management:
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- Collaborate with internal business teams to prioritize issues and align support efforts with business objectives.
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- Act as a liaison between development and business teams, communicating upcoming changes and scheduled interruptions.
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- Coordinate with vendor teams to ensure compliance with SLAs and quality requirements for issue resolution.
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- Ensure that vendor services meet the organization's technical and business requirements.
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- Participate in strategic technical architecture and design discussions, providing valuable input and suggestions.
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- Process and Compliance:
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- Ensure regulatory and security compliance requirements are met and actively participate in audits.
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- Proactively identify areas for improvement in existing processes and functionality, recommending and implementing enhancements.
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- Address platform vulnerabilities promptly to maintain system integrity and security.
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- Stay updated on the latest trends in .NET technologies, recommending enhancements and driving the adoption of innovative solutions to enhance team productivity and product quality.
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- Team Development and Support Environment:
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- Educate team members on best practices for incident management and system maintenance.
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- Mentor and guide junior team members, fostering their career development and technical skills.
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- Create and promote a healthy, positive support environment that encourages collaboration, continuous learning, and improvement.
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- Lead by example, demonstrating a proactive approach to problem-solving and a commitment to high-quality support.
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nQualifications

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- Minimum of 3+ years of experience in software development, with a focus on .NET technologies.
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- Previous experience in overseeing support activities for enterprise applications.
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- Hands-on experience with troubleshooting complex technical issues in .NET applications.
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- Experience in managing and mentoring technical teams, including performance management and skill development.
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- Strong understanding of software development lifecycle (SDLC) processes and best practices.
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- Experience working with stakeholders to prioritize and address technical issues in alignment with business objectives.
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- Experience working with cloud platforms such as Microsoft Azure for hosting and managing enterprise applications.
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- Highly desirable to have professional certifications related to .NET development, such as Microsoft Certified: Azure Developer Associate or Microsoft Certified: Azure Administrator etc.
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- Proven track record of driving continuous improvement initiatives to enhance team productivity and product quality.
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- Comprehensive understanding of .NET framework and related technologies.
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📌 .Net Support Engine (Haryana)
🏢 Questhiring
📍 Haryana