Job Description

Job Title: Customer Success Associate

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Location: Bangalore

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Experience: 3–4 years

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Industry: Fintech / E-commerce / Payments

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Responsibilities :

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- Own end-to-end client onboarding, customer support, and relationship management activities.
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- Manage multi-channel customer support operations (email, chat, and phone) while ensuring SLA adherence.
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- Handle client onboarding processes and provide technical support related to CRM platforms.
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- Lead, mentor, and manage support agents along with day-to-day support operations.
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- Resolve customer escalations in a timely and effective manner to ensure high customer satisfaction.
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- Track, analyze, and report support metrics to identify areas of improvement and optimize processes.
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- Collaborate closely with product and technology teams to resolve issues and enhance overall customer experience.
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Requirements :

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- 3–4+ years of experience in customer support, client success, or operations roles.
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- Hands-on experience in client onboarding and technical support for CRM platforms.
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- Experience managing support teams and defining support processes.
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- Solid analytical, reporting, and problem-solving skills.
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- Excellent verbal and written communication skills.
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- Prior experience in fintech, BNPL, or SaaS environments is preferred.
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- Startup experience is a plus.
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- Prior experience supporting UK/US time zones is highly preferred.
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📌 Customer Success Associate (Bengaluru)
🏢 zenda
📍 Bengaluru