Company Name: VARITE India Private Limited

About The Client

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

About The Job:

- The Major Incident Manager is responsible for leading the end-to-end resolution of critical (P1/P2) incidents that impact business services.

- This role drives rapid service restoration by coordinating technical teams, vendors, service owners, and business stakeholders while ensuring timely communication, governance, and post-incident review activities.

Responsibilities include incident coordination, escalation management, root cause analysis, continuous service improvement, and operational reporting.

Essential Job Functions:

- Incident Management Own and drive the lifecycle of Priority 1 and Priority 2 incidents. Lead war-room/bridge calls during critical service outages. Coordinate resolver groups, vendors, and support teams to expedite recovery.

Ensure adherence to Incident Management processes and SLAs. Monitor incident progress and remove roadblocks to resolution. Escalate incidents to senior management when required. Communication & Stakeholder Management Provide timely updates to customers,



business stakeholders, and leadership.

Manage executive-level communications during major outages. Publish incident notifications, service restoration updates, and closures. Act as the central communication point during critical incidents. Governance & Service Improvement Facilitate post-incident reviews and RCA sessions.

- Track corrective and preventive actions (CAPA). Identify recurring incidents and initiate Problem Management activities. Analyze incident trends and recommend service improvements. Ensure compliance with ITIL processes and governance standards.

- Reporting & Metrics Track and report: MTTR (Mean Time to Restore Service) Incident volumes SLA achievement Escalation metrics Problem recurrence trends Prepare weekly/monthly operational reports and executive dashboards.

Qualifications

- Exp-5-8 years

Required Skills

- Major Incident Management ITIL Foundation / ITIL 4 Certification Incident, Problem, and Change Management Escalation Management ServiceNow or equivalent ITSM tool Root Cause Analysis (RCA) Stakeholder & Executive Communication Vendor Management SLA/KPI Management Leadership under pressure Risk Assessment and Decision Making

How to Apply:



Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive setting for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Major Incident Manager (Noida)
🏢 VARITE
📍 Noida