Salary Package: During Training period: 10500/- PM (Stipend) in the
Training Period (35 Days).
Roles and Responsibilities
- The candidate should have a basic understanding of GST (Goods and Services
Tax) and TDS (Tax Deducted at Source) provisions and tally to address client queries accurately.
- Understand the specific needs and issues of corporate clients regarding Tally
ERP, GST, and TDS.
- Assist clients and troubleshoot the errors to make the operation run smoother.
- Maintain detailed records of client interactions, issues reported, and resolutions provided for future reference and quality assurance.
- Regularly monitor and evaluate the performance of the voice support team to ensure high standards of customer service and support are maintained.
- Stay updated with the latest changes in GST and TDS provisions and Tally
ERP updates to provide accurate and current information to clients.
- Implement a feedback mechanism to gather client feedback on the support provided, using this data to improve services continuously.