Job Description

About Yulu

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Yulu is India's largest shared electric mobility-as-a-service company. Yulu's mission is to reduce traffic congestion and air pollution by running smart, shared, and small-sized electric vehicles. A mission-driven & seasoned founding team leads Yulu and has won several prestigious awards for its impact and innovation. Yulu is currently enabling daily commuters for short-distance movements and helping gig workers deliver goods for the last mile with its eco-friendly rides at pocket-friendly prices, thereby reducing its carbon footprint.

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Yulu is excited to welcome people with high integrity, commitment, the ability to collaborate and take ownership, high curiosity, and an appetite for taking intelligent risks. If our mission brings a spark into your eyes and if you'd like to join a passionate team that's committed to transforming how people commute, work, and explore their cities, come, join the #Unstoppable Yulu tribe!

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Stay updated on the latest news from Yulu at https://www.yulu.bike/newsroom and our website, https://www.yulu.bike/.

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Role Summary

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Yulu is looking for a Cluster Head who is passionate about building a culture of micro-mobility using MMVs. You will be reporting to the respective City Head. We split our operations in the city into smaller areas called Clusters. The operations include intra-cluster or inter-cluster relocation of bikes, conducting cleaning, minor repairs and maintenance on the spot, major repairs and maintenance at the workshop, maintaining the safety and security, etc.

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Key Responsibilities

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- Launching Yulu in a current cluster or in areas of the existing cluster.
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- Running day-to-day operations and implementing the strategy for the cluster.
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- Represent Yulu at local events in your cluster and work with the Partnership team to create and strengthen relationships with the government and private bodies.
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- Being on the field to manage the operations and the on-ground team (bike engineers, bike marshals, etc.) in the cluster; interacting with them.
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- Constantly evaluating the field operations, implementing the standard operating procedures (SOPs), taking corrective actions, and strengthening the position of Yulu.
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- Being on the field, interacting with the team, working on the field, and auditing the operations, and conducting/arranging training as necessary.
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- Coordinating with the central control room for maximizing efficiency.
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- Being in regular contact with customers and getting their feedback.
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- You will be measured on the operational KPIs, e.g., the usage metrics of the MMVs, revenue, % utilization, customer satisfaction index, the efficiency of the fleet management, etc. In short, this will be your dream job where you will contribute to making eco-friendly micro-mobility a way of life.
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Key Requirements

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- Experience with (electric) fleet management, i.e., logistics, supply chain, business development, will be an added advantage
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- Entrepreneurial with at least 2 years of experience in managing ground staff.
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- Deep understanding of the city in general.
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- Multi-tasker with a data-driven mindset, comfortable with technology.
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- Passion for mobility, urban planning, and sustainable living.
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- High integrity, good communication, and interpersonal skills.
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We assure you

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- A friendly culture where you are encouraged to share ideas and opinions.
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- A journey that will challenge and reward you in multiple ways.
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📌 Cluster Head (Mumbai)
🏢 Yulu
📍 Mumbai