? WE ARE HIRING - ENGINEERING & GRAPHICS SOFTWARE SUPPORT ENGINEER (L1)

? 2 OPEN POSITIONS

Engineering & Graphics Software Support Engineer (L1) - 02 Positions

Experience: 1 - 4 Years

Employment: Full - Time | Permanent

? KEY RESPONSIBILITIES

- Provide L1 technical support to GCC customers for engineering & graphics software
- Support software installation, updates, patches & configuration
- Assist with software licensing, activation, user assignment & license portals
- Troubleshoot software, installation, configuration & licensing issues
- Apply documented fixes such as reinstallation, patching, cache clearing & configuration checks
- Research and follow official vendor documentation, knowledge bases & support resources
- Handle customer support through phone, remote sessions & support tickets
- Escalate complex issues to L2/Senior Engineers or software principals with complete troubleshooting notes
- Manage 2 - 3 concurrent support cases while maintaining accurate case records
- Coordinate with internal teams and maintain clear communication with customers throughout issue resolution

⭐ KEY SKILLS

- Experience in IT Helpdesk / Technical Support / Software Support / Hardware & OS Support
- Strong knowledge of Windows OS, installation, configuration, drivers, updates & user accounts
- Basic understanding of Software Licensing, Subscription, Perpetual Licensing & Activation
- Strong troubleshooting, analytical & problem-solving skills




- Ability to research and follow official vendor documentation
- Experience with AnyDesk, TeamViewer or similar remote-support tools is preferred
- Robust spoken and written English communication
- Calm, patient and professional customer-support approach
- Strong curiosity and willingness to learn new software and technologies
- Exposure to Autodesk, Adobe or similar design software is an added advantage
- CompTIA A+, ITIL or Vendor Certifications are a plus
- Arabic / GCC-relevant language is an advantage

? EDUCATION

Engineering / Diploma / B.Sc / BCA / B.Tech or equivalent hands-on IT background

? JOB DETAILS

Work Location: DLF IT Park, Manapakkam, Chennai - 600089

Work Mode: Work From Office

Working Hours: General Shift with overlap into UAE business hours

Working Days: 5 Days a Week

Week Off: Saturday & Sunday

Joining: Immediate / Short Notice preferred

? Benefits: PF | Medical Insurance | Gratuity

? RECRUITMENT PROCESS

CV Screening: Shortlisted profiles will be reviewed by the hiring team.

Technical Interview: Candidates will be assessed on IT/software troubleshooting fundamentals and customer-support skills.

Selection: Selected candidates will undergo product and process training before taking independent L1 support responsibilities.

? APPLY NOW (Via Watsapp / Mail)

Contact - HR

? [email protected]

? +91 74186 79988

📌 Engineering_Graphics Software Support Engineer (Chennai)
🏢 CADD Emirates
📍 Chennai