Looking for an experienced Collections Manager to manage collection operations, external collection partners and recovery-related activities for a leading financial services organization.
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Key Responsibilities
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Manage and monitor the performance of collection agencies/vendors.
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Evaluate vendors, monitor their performance and manage commercial/invoice-related activities.
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Manage repossession and litigation activities.
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Coordinate with auction companies and law firms for repossession and legal matters.
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Monitor litigation cases and ensure timely updates and closure.
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Develop and manage processes for fraud, complaints, bankruptcy and repayment rescheduling.
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Monitor and report performance of special handling cases.
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Develop and document collection policies and SOPs.
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Support collection process and system setup for new business initiatives.
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Test collection systems and identify process/system issues.
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Work closely with internal teams, collection agencies, legal partners and other stakeholders
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Required Skills & Experience
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8+ years of experience in collections within Consumer Finance / NBFC.
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Solid experience in collection agency/vendor management.
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Positive understanding of repossession, litigation and recovery processes.
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Experience handling fraud, complaints, bankruptcy and rescheduling cases.
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Strong analytical, problem-solving and decision-making skills.
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Good knowledge of Excel, Word and Power Point; SQL/database knowledge is an advantage.
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Robust communication and stakeholder management skills.