Job Responsibilities
Handle calls from students and customers.
Respond to customer and student queries.
Coordinate online courses and academic sessions.
Share course and session-related information with students.
Follow up with students regarding classes and sessions.
Coordinate with faculty and internal teams for academic sessions.
Maintain student and customer details in Excel.
Prepare and update daily reports.
Maintain records of calls, follow-ups, and student queries.
Support students with basic course and session-related issues.
Handle other customer support activities assigned by the management.
Requirements
Valuable communication skills.
Comfortable handling calls and speaking with students/customers.
Basic knowledge of MS Excel and MS Word.
Valuable coordination and follow-up skills.
Basic computer knowledge.
Ability to manage multiple tasks.
Should be punctual and responsible.
Willing to work in the 2:00 PM – 10:00 PM shift.