Collection Performance Management
Achieve monthly, quarterly, and annual collection targets for the assigned area.
Monitor bucket-wise collections (0 , 30 , 60 , 90 , NPA, written-off accounts).
Drive resolution of delinquent and chronic overdue accounts through systematic recovery efforts.
Ensure reduction in roll rates and improvement in portfolio quality.
Team Management
Lead, guide, and monitor Area Collection Executives and agency partners.
Conduct regular performance reviews and productivity tracking.
Coach and develop team members on collection strategies and recovery techniques.
Ensure manpower availability and succession planning within the area.
Agency & Vendor Management
Appoint, monitor, and evaluate collection agencies as per company guidelines.
Ensure agency compliance with regulatory and organizational standards.
Review agency performance and optimize allocation for maximum recovery.
Portfolio Monitoring
Analyze portfolio trends and identify high-risk segments.
Prepare action plans for NPA reduction and overdue recovery.
Conduct field reviews and collection audits to improve effectiveness.
Customer Engagement & Resolution
Handle escalated customer cases and settlement proposals within delegated authority.
Ensure effective resolution of disputes impacting collections.
Maintain customer experience standards while achieving recovery objectives.
Compliance & Governance
Ensure adherence to RBI guidelines, company policies, and fair collection practices.
Monitor collection activities to avoid reputational and regulatory risks.
Conduct periodic audits and control checks.
Reporting & MIS
Review daily, weekly, and monthly collection MIS.
Present collection performance, risk indicators, and action planning