An SAP Basis Consultant manages the technical aspects of SAP systems, ensuring they function smoothly and optimally. This includes tasks like system installation, configuration, monitoring, user administration, and troubleshooting. They also handle system upgrades, patches, performance tuning, and security management.
Key Responsibilities
Provide Technical Support For Sap Basis
And Hana By Resolving Tickets Independently, Ensuring Adherence To Quality Standards And Regulatory Requirements.
Conduct Root Cause Analysis For Escalated
Issues In Sap Systems, Applying Problem-Solving Skills To Identify And Implement Effective Solutions.
Engage In
Value-Adding Activities Such As Updating And Managing The Knowledge Base, Delivering Training Sessions For Current Team Members, And Coaching Analysts To Enhance Their Capabilities.
Manage Ticket Resolution Within Agreed
Slas,
Optimizing Processes To Ensure Efficiency And Effectiveness In Handling Support Requests.
Foster Positive Customer Experiences By Achieving
First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases, Thus Contributing To Overall Customer Satisfaction (Csat).
Skill Requirements
Proficiency In Sap Basis And Sap
Hana, Demonstrating Solid Knowledge Of System Administration And Support Processes.
Solid
Problem-Solving Skills With The Ability To Perform Root Cause Analysis For Complex Issues.
Familiarity With Ticketing Systems And Service
Level Agreements (Sla) Management.
Excellent Communication Skills To Effectively Convey Technical Information To Team Members And Customers.
Other Requirements
Sap Certified Technology
Associate (Optional But Valuable)
Itil Foundation
Certification (Optional But Valuable
📌 Administrator Sap Basis Lucknow (India)
🏢 HCLTech
📍 India
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