Job Summary

Looking for a skilled Email Support Executive to join our team at Teleperformance Global Business Private Limited. The ideal candidate will have excellent communication skills and be able to provide top-notch support to our clients via email.

Roles and Responsibility
Respond to customer inquiries and resolve issues professionally and promptly.
Provide exceptional customer service through email support, ensuring high satisfaction rates.
Collaborate with internal teams to resolve complex customer complaints and concerns.
Develop and maintain thorough knowledge of products and services to effectively support customers.
Identify and escalate potential issues or trends to senior management as needed.
Continuously improve processes and procedures to enhance customer experience and efficiency.

Job Requirements




Excellent written and verbal communication skills are required for effective interaction with customers.
Strong problem-solving skills are necessary to analyze problems and develop creative solutions.
Ability to work in a rapid-paced environment, handling multiple tasks simultaneously while maintaining attention to detail.
Proficiency in using computer systems and software applications, including CRM tools and ticketing systems.
Robust analytical skills are needed to identify trends and patterns in customer interactions.
Experience working in a BPO or IT-enabled services setting is preferred.

📌 Assistant Manager – Training Indore
🏢 TP
📍 Indore