About the Role

nWe’re looking for a proactive and detail-oriented Associate – Business Operations to join our team at ValueFirst . The role involves managing the customer onboarding journey, ensuring smooth execution of communication campaigns across multiple channels, and maintaining operational excellence through data accuracy and timely reporting.

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nWhat You’ll Be Responsible For

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- Supporting new and existing customer onboarding across various communication channels at ValueFirst.
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- Preparing weekly performance reports that track the end-to-end onboarding journey.
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- Managing customer queries and providing prompt, effective solutions.
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- Executing campaigns through channels like SMS, Voice, RCS, and WhatsApp .
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- Creating and maintaining reports in Excel , sharing updates with clients and internal stakeholders in a timely manner.
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- Implementing and monitoring checks, controls,



and alert mechanisms for offline processes.
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- Understanding and applying SMSC, UCC compliance , and OTT platform processes (WhatsApp, RCS, Truecaller).
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- Evaluating recent customer details shared by the Sales team and conducting due diligence before account creation in internal systems.
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nWhat You’d Have

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- 2–3 years of experience in a similar operations or client servicing role.
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- A graduate degree in any discipline.
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- Strong Excel skills and a data-driven approach to reporting and process tracking.
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- Hands-on experience in campaign execution across digital communication channels.
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- Good understanding of compliance norms and platform-specific requirements.
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- Excellent communication, coordination, and problem-solving skills.
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📌 Business Operations Associate (Haryana)
🏢 ValueFirst
📍 Haryana